Ring Video Doorbell
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New video doorbell not working
I was bought a video doorbell 2nd generation for Christmas yesterday. I have tried to set it up and all the settings in the app says it is set up and working but it doesn't ring when the bell is pressed and it doesn't send any notifications. The live video doesn't work either. The only thing i haven't done is actually fix it the wall as I wanted to test it first. I have put the back on and put the screws in as though it is up though. I've deleted the app and reinstalled, I've reset and set up the bell twice but nothing makes a difference.
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26-12-2020 18:36:03
Responses (3)
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Mine is doing exactly the same. I’m in the UK as well. Blue flashing light 15 times then repeats. It’s been “updating” for 4 hours now. Very frustrating!! It’s not my internet that’s the issue as it all says everything is okay and firewalls are off. Did you have any luck with leaving it overnight?
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27-12-2020 21:04:04
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Kazamyben
I've just tried reconnecting it to the router and it gave me a different option and the bell worked once but still didn't show me video. It then said its updating but has been doing it a while. Its flashing 15 times, once per second then off for 5 seconds then starts flashing again.I can't figure how to get my phone as a hotspot. I've got the ring video dio 2nd generation.My network is showing as 2.4ghz and 5ghz. It doesn't give me the option to choose which it goes onto but my phone runs on 2.4 and everything else is on 5.
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26-12-2020 21:31:27
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