Ring Video Doorbell
New Ring Doorbell Failing on Chime Connection step
Hi I just got a new Ring Doorbell version 2 I believe from Amazon on Prime day. I have it installed and wired into an existing doorbell. When I connect to it I can get a video feed and it shows that the battery is charging. But it tells me that I still need to finishe setup becasue I can't get the Chime Connection step to pass. It says checking power and the just says unexpected error. I'm not sure what this is even for? Is it something I don't need to worry about and just ignore no matter how annyoing it is? Thanks! Mike
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16-10-2020 05:44:50
Responses (5)
- C
Hey neighbors! If you uninstall the Ring App, restart your phone to clear the cache, and reinstall the Ring App, it should clear up this incomplete setup for you. Let me know if that does the trick! :)
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16-10-2020 07:45:20
DHi Caitlyn, I deleted my IOS 14 Ring App, reset my phone, reinstalled the app, and I still cannot complete the chime setup on my Ring 2nd generation. It still fails Checking your doorbell System... The Health report say Doorbell has a clean bill of health. The only anomily is the power level is undefined, what ever that means. Regards, David
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17-10-2020 12:22:33
LI didn't see Caitlyn's reply before, now I can confirm than clearing the cache, uninstalling the app, restart my phone, then reinstall the app fixed the issue for me. Thanks!
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17-10-2020 03:54:24
SDid the trick for me. I uninstalled the app, cleared safari cache, reset the phone and installed the App. It shows the setup is now completed! Thank you.
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17-10-2020 04:18:39
ZI had the same issue after replacing my old first generation doorbell with the new model - setup would fail with the generic “Something went wrong.” message and the mechanical chime would not trigger. Reinstalling the app worked to clear setup, but I still had a non-functioning chime. Fortunately, I was able to dig into the advanced setup and configure the mechanical chime directly, and now I have a functioning setup again. (This is mentioned in another reply here) Hopefully everything continues to work... I also was getting some weird battery life readings for the first day after installing the device.
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17-10-2020 08:05:21
- G
I am having similar issue with hardwired Ring 2 doorbell. At first I could not get mechanical chime to work but then realized you have to go to setup and select mechanical chime. However I still cant get it to pass set up with message saying something went wrong. Otherwise everything seems to be working.
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16-10-2020 07:23:05
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- S
I had the same issue. I got my 2nd gen ring yesterday went through the setup and my chime didn’t work. Checked voltages and all looked good. I have a mechanical chime with a transformer as most homes do. Connected the old door bell and verified everything is working. Here’s what I did and it’s working now. In the ring app go to you ring door bell -> device settings-> in-home chime settings -> advanced settings and continue with the setup. It worked once I was done. However the app still shows my setup is in complete... I’m pretty upset at ring that couldn’t help with this fix.
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16-10-2020 11:08:40
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GSThis also worked for me. Thank you for finding the little hidden setting. [Serkovich86](https://community.ring.com/t5/user/viewprofilepage/user-id/97543) New Neighbor 10-16-2020 04:08 PM Re: New Ring Doorbell Failing on Chime Connection step I had the same issue. I got my 2nd gen ring yesterday went through the setup and my chime didn’t work. Checked voltages and all looked good. I have a mechanical chime with a transformer as most homes do. Connected the old door bell and verified everything is working. Here’s what I did and it’s working now. In the ring app go to you ring door bell -> device settings-> in-home chime settings -> advanced settings and continue with the setup. It worked once I was done. However the app still shows my setup is in complete... I’m pretty upset at ring that couldn’t help with this fix.
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17-10-2020 03:31:51
- C
I have the same problem with my new Ring 3 - everything seems to works fine and I think my voltage is ok (12v) but unable to complete the Chime Connection step as the app bombs with “Something went wrong!”
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17-10-2020 11:12:54
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WI have the same problem with my new VDB3 installed yesterday. Everything else shows as OK, running 24v ac to the doorbell and with no wired chimes. I do have a chime pro, but installing the VDB3 either with or without it makes no difference. I may try a battery only install and the readd the 24v ac.
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17-10-2020 11:43:17
LI run into the exact same issue when installing Doorbell 3. By going to Device Settings\>In-home Chime Settings\>Advanced Settings (manual config) I can select Mechanical \>Ring my In-home Chime, and it all works fine, but the app keeps showing Tap here to complete your device setup. The automatic chime setup always fails. The Ring Doorbell is connected to a mechanical chime with 12V transformer build in. It seems several users run into this issue. Has anyone found a solution?
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17-10-2020 02:58:21
- G
I am having the same issue with the Chime failing. They sent out a new doorbell, and it fails with the error message for the Chime. My internal Chime does not work, but you can hear the Ring chime outside when you press the button. I am so frustrated with Ring support. If this is a common Ring problem, they need to fix it.
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26-02-2021 04:48:26
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LuckyDog
I have this issue also. My mechanical doorbell is listed on the Ring Doorbell Mechanical chime Compatibilty list, I have verified that the voltage is correct, and the chime rings when I short the wires at the doorbell. Still, the Chime Connection step fails in setup. Any help?
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16-10-2020 06:40:39
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