Ring Doorbell 2 not restarting after battery has charged up

Question

This may have been posted before. Battery has been fully charged up but the Ring Doorbell 2 is not restarting. Have tried set up and restart. When putting the battery in, the light comes on a few times and then appears to abruptly go off. Have also tried a hard reset to no avail. Any ideas?

Tom_Ring · Answer

Hi @Grewalski1969. If your Doorbell seems to be unresponsive to a reset with a fully charged battery, there may be something our support team needs to look into. Holding the setup button down for 20 should prompt a white spinning light. If this isn't the case, go ahead and contact our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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