Responses (95)

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  gwwoodstock

  I've got a Ring Doorbell 2 and having the same issue. Doorbell is hardwired and has been for over 2 yrs w/o any problems but in the last couple of weeks it's not keeping a charge. I replaced the battery with a new one thinking maybe the battery died and wouldn't take a trickle charge anymore but I'm still having the same issue with a brand new battery. I have NOT changed any settings in 2 yrs on it, so not sure what's going on. In the app, it's showing "Hardwired" and shows the green with charge symbol for the battery. When I ring the doorbell, I can hear the original doorbell chime (from the hardwiring) so I know it's still wired. I have recharged the battery (outside of the unit) several times and it lasts about 3-4 days before I get a notice that it's down to under 25%. Since I haven't changed anything on the doorbell in 2 yrs, I thought it might have been a bad battery that would no longer take a charge but that's not the case. I have turned off LiveView (which again I've had going for 2 yrs now w/o issue). Any thoughts on what's causing it no longer to charge? I guess I can pull the unit and check the voltage and the hardwires but the app does show the battery supposedly trickle charging.

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  16-02-2021 04:01:22

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  aezzeddine

  I am facing the exact issue with ring pro , did you find a solution.

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  27-02-2021 04:45:13

• J

  jpcritzerjr

  Same issue with both of my Ring 2 doorbells. I have had them installed since the beginning of the year. Last week the back door's battery went critically low even though the hardwire was still active. I uninstalled, charged it up fully and then re-installed and it has stayed at 100% since then. Now the front door is showing the same even though it is hard wired and shows that it is charging. Will be calling support.

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  17-02-2021 06:28:30

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  jpcritzerjr

  A little more reading and I think I found the issue. It has been consistently below freezing for the past couple of weeks and apparently the charging cuts off below 0 deg C. This is a pretty ridiculous flaw as the doorbells are meant to be mounted OUTSIDE. They should have a provision to run off the hardwire power if the temperature gets too low. See the following: https://support.ring.com/hc/en-us/articles/115005939463-Cold-Weather-and-Battery-Powered-Ring-Devices I think my only solution here will be to wore a quick-disconnect so I can take them inside and charge them when it gets below freezing. RING, IF YOU READTHESE. THIS IS A TERRIBE DESIGN DECISION.

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  17-02-2021 07:05:59

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  Tom_Ring

  Hi @jpcritzerjr. When you hardwire your battery operated doorbell, the hardwiring will serve as a [trickle charge](https://community.ring.com/t/how-it-works-hardwired-battery-doorbell-charging/104). As with most batteries, extreme cold and excessive heat can affect their ability to perform optimally. If you live in an area that is prone to adverse weather, a powered doorbell like the [Ring Wired](https://ring.com/products/video-doorbell-wired), [Ring Pro](https://ring.com/products/video-doorbell-pro) or [Ring Elite](https://ring.com/products/video-doorbell-elite) may be a better option. I hope this information helps!

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  18-02-2021 06:52:26

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  Sjhill6

  This is my second ring camera this ones is 2nd generation and it is hardwired and both have come up w low battery . Reading this then a new battery and warmer temps should fix it. But it doesn’t according to people. I think it’s bullshit to sell something for $150 bucks and only last 1.5-2yrs. What kind of voltage would it need to give this camera a better charge. And your design really sucks then

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  21-02-2021 08:08:25

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  Sjhill6

  This is my second ring camera this ones is 2nd generation and it is hardwired and both have come up w low battery . Reading this then a new battery and warmer temps should fix it. But it doesn’t according to people. I think it’s bullshit to sell something for $150 bucks and only last 1.5-2yrs. What kind of voltage would it need to give this camera a better charge. And your design really sucks then

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  21-02-2021 08:08:25

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  Sjhill6

  I have 4 outdoor cameras that run on 24-40vbc and Wi-Fi and not one problem in 7yrs

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  21-02-2021 08:15:55

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• S

  suburban74

  I'm getting the same thing on my doorbell; looks like I'll have to give it a boost charge over night as the cold weather has played havoc with the amount of power it has retained. What a terrible design.. if I've gone to the effort to hardwire it you'd think it'd just power it like any other doorbell :frowning:

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  25-02-2021 05:49:41

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  Tarbbrat

  I have the exact same problem, weather and cold can’t be the problem. I live in the Northwest, our weather this year is no different than it has been the last two years. I have had my ring 2 doorbell hardwired over two years and never had a problem with battery level till recently. Something must have changed with one of the updates that is causing a larger power drain on the battery.

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  02-03-2021 08:04:45

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