My Generation 2 model is not working properly

My camera struggles to view live mode, the motion video is captures is distorted colors of grey and blue and is extremely blurry. This started one day ago and I've tried to reboot it multiple times, my internet is fine and strong and works fine with every other device in my home. I don't know what the issue is but it's making me extremely mad because I paid good money for the camera and the subscription. I need help!