Motion Alerts will not turn on
Hi Suddenly I can’t turn motion alerts on in the app. When I do, it just turns off again after 1 sec. I have no other issues. Both live view and doorbell alerts work fine. The motion detection/alerts has also worked before. I have recently recharged the battery. I have tried to log out of the app, and turn off my iPhone. I have also tried to delete the app and install it again. We have other users of the doorbell (2) and they have the same problem. What do I do to get motion detection/alerts to work again. Best Luthor
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27-12-2019 11:17:48
Responses (8)
- C
I have the same problem as the original poster. My 1st generation Ring has always worked before, now it won't detect motion and the Motion Alerts button will not stay toggled on although the other alerts work. Reinstalling the app and doing a reset made no difference.
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03-01-2020 02:35:18
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- M
WOW-OVER SIX MONTHS, AND NO SOLUTION!! I just encountered this same issue with my brand new Doorbell (Gen 2). It is becoming apparent that Ring does not have a very good software development team. I am real close to returning this. It's a shame too, because it seems like a good device. But. I wont put up with the frustrations of a poorly designed app.
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24-07-2020 05:20:46
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CHey neighbors. If you're still having this concern and have been unable to get your motion alerts to turn back on, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•1
24-07-2020 09:16:53
GI'm having the same issue "Motion Alert" virtual button slider literally moves back to off position 1 second after I move it to the ON position. Logging out of app and logging back in seems to have resolved it temporarily. I'm testing it next few days. It would be unacceptable to have to log in and out each day.
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24-12-2020 04:10:30
- M
Well, after over 1 1/2 hours on the phone with tech support. We found that logging out of the app, then logging back in allowed me to turn on the alerts. A bit of a PITA, but it'll do as a workaround for now. Hopefully RING can get this fixed.
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25-07-2020 04:31:06
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- C
Logging out and logging back in helped my case as I got the issue just today (Jan 8th 2021). The issue was with my spotlight camera (battery).
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09-01-2021 01:18:49
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Fjohanse
Hi. I have the same problem. Hope for a quick fix
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29-12-2019 10:04:41
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