Ring Video Doorbell
Major motion not detected Ring 2nd Gen
I have been in contact with customer support for almost one month now trying to solve this issue and it's driving me insane. Things done sofar: Device is mounted at 1,5 meter instead of the recommended 1,20 meter so on advice of support i've installed a WIG to compensate the angle, but still major motion was not detected, people with a dog walking by were detected, but a car parking directly infront of my door was not. Then support send me a complete new device and swapped the entire Doorbel for a new one, but still the issue remains. This still happens alot (day/night no difference), i do notice this happens alot with darker colored cars only, dark blue, black, but this also could be a coincidence, i don't know. Everything is set to the max, motion zone's are ok, detection from 5 to 15 feet from my door. wel within viewing area. What should/can i do/try? Last thing i want is to go out and find another brand.
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27-10-2020 01:47:12
Responses (1)
- S
@[Tom\_Ring](https://community.ring.com/t5/user/viewprofilepage/user-id/84982) Thank you for responding to my issue, your suggestion is the same as what support suggested me to do, but i am limited to the 1m50, i cannot lower the doorbell because of the wiring that comes out of the brick wall at that height, so in order to compensate the height they sent me a wig kit, the door bell is now slightly tilted downwards. The device is wired, and less the 30 centimeters away from the Wifi AP. I'm using a 12v AC / 500mA Adapter to power the device, and check the battery levels multiple times a day, this never drops below 65%.. but could it be a reason for decreased performance? I still have a Friedland 12v AC 1000mA adapter laying around which i could install if needed. Motion frequency is set to frequent. I still cannot understand why the 30 centimeters lower would make that much difference in the motion being detected yes/no. I would be really interested in a technical explanation and a view of that and how the doobell actually detects motion, does it use PIR heatmapping or does it use pixel color variation ? **There is no debug option** It would be very handy to see somekind of debugging implemented so you can tweak easier by using that what the doorbel is actually seeing. Thank you.
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30-10-2020 08:11:49
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Tom_Ring
Hi @Sjenkie2020. If possible, I would try relocating the Doorbell to be at the recommended mounting height. This will yield the best results. Additionally, adjust the [Motion Frequency](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-to-Set-Your-Motion-Frequency/ba-p/22918) will ensure that your device captures every motion, so there is no dwell time in between recordings. I hope this offers some improvement!
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29-10-2020 08:41:34
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