Responses (14)

J
JennL
SAME. So annoying and makes my product useless for a few days until I notice. I shouldn't have to babysit that status.
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16-01-2020 22:04:15
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S

steverino

Same thing here. I'm a new Ring user, and got a Battery Alert a few days after my initial install, and was pleased to see that it worked. Then earlier this week I noticed I was not getting motion alerts, so I went to the doorbell and pressed the button....nothing. I checked my inbox, spam, and junk folder...more nothing.How can I get that alert to work again?

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31-01-2020 02:14:53

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J

JennL

Thanks Marley but no thanks. We are ALL already aware of this. But life happens and I'm not going to babysit my $200 hardware when it has a perfectly good app that costs another $3 a month to tell me alerts I should know. Battery health is also 4-5 clicks into the the app to even find its health le

10

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31-01-2020 19:37:46

S

Stephen

No this fundamentaly doesn't "work for me". Please stop making the same irrelevant suggestions and get the root cause investigated.

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01-02-2020 06:00:48

M

Mja

Of course it doesn't work for us Marley, many if not all the people on this thread have been through to support and gone through a long drawn out dialogue to no avail about email junk and filters. Device health is buried in the app and it's passive, low battery level notification when working is pr

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01-02-2020 21:17:05

M

Mja

Support contacted me to continue the dialogue I'd had and said I was not subscribed to receive emails from them and that would prevent the low battery emails being sent to me. There is logic in this as after a month or so from buying the doorbell, I did unsubscribe from the rather frequent marketing

3

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03-02-2020 19:06:05

J

JennL

You make a good point Mja. I wonder if I unsubscribed to marketing emails. I can't remember. I hate when companies don't create different settings for marketing and functional. Thank you for calling this out. I'm going to look.

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03-02-2020 19:10:16

R

randystewart

I'm curious why emails are sent when the battery is low rather than sending a push notification? Email seems like kind of a roundabout way to let me know my battery is dying.I get push notifications for fairly useless things in the app (a crime happened somewhere 2 miles from my house) whereas a push notification telling me to charge the battery would _actually_ be useful.

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12-02-2020 04:32:50

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R

randystewart

Was this post moved under another topic? I don’t want an email telling me my battery is low, I want a push notification on my phone.

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13-02-2020 20:26:35

S

sloan512

What a joke this has become. I "opted" back into the marketing emails, haven't received any emails, and just checked my doorbell to see it has 6% battery life.

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03-03-2020 20:26:04

M

Mja

I was opted back into the alert email by support (even though I had only opted out of marketing emails) and that worked the next time the battery was low, great, but I also got marketing emails. I dare not opt of of those this time as I would bet money that the low battery emails would stop. Clearl

3

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03-03-2020 20:43:55

J

JennL

Re Mja: Great! You can now set-up a filter in your email to send the marketing ones to your trash (just grab some unique copy/item that all the marketing emails contain but the alert ones do not.) I guess I should call support and request to get back on that list. :(

1

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03-03-2020 21:51:36

B

brianfry713

Hi,I stopped getting "It’s Time to Recharge Your Video Doorbell 2 Battery" emails last October, was this intended? Can I start getting those again when it runs low?Thanks.

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06-03-2020 22:20:00

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M

Mja

Probably, you need to contact support though, seems there isn’t a setting in the app

0

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09-03-2020 19:37:40

S

Stephen

So @Chelsea\_Ring and @ **Marley\_Ring** you really seem to be doing a rigorous job of merging all the complaints about the broken functionality - how about actually fixing things for paying customers?

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09-03-2020 23:21:38

S

Stephen

And even after all the great troubleshooting by the \_customers\_ on this forum - not the staff - I was still on the phone for 39 minutes after I sent them a link to this forum, just for them to finally burp out that all that was needed was for me to send an email to help@ring.com requesting emails

5

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10-03-2020 00:16:19

M

Mja

Indeed it is. Having had a resolution to this in that support re-enabled the low battery emails and it did subsequently do what it is supposed to do next time battery was low, just logged into my dashboard to see “battery critically low”. No email had been received, unbelievable.

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20-03-2020 10:10:05

S

Stephen

Oh well I didn't even get that far. I just a had an absurd 32 email exchange with their customer support for the simple request of 're-enablng all emails'. I have zero confidence in the ability of this company to get anything done. No way I will be buying any of their products in future.

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21-03-2020 08:41:56

T
TitoGti95
Yes
0
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23-03-2020 21:13:02
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