Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @Hannah325. I'm sorry to hear about your package. I'd be happy to help answer any questions you have about the motion detection, as Ring devices don't record continuously so there could be a few different explanations for why there isn't a recording for this particular incident. What model of Ring Doorbell do you have? You can find this information on the original packaging, on the back of the Doorbell itself, or on the Device Health page in the Ring App. You can also reach out to our support team directly at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) if you'd prefer to work with a support agent. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
0
24-08-2021 20:59:17
•