Ring Video Doorbell
Live view not connecting
I've had my Ring 2 door bell for a few months. I was never able to get live view while at work...never took time to look into that; however, now I'm not able to get live view. Just black screen spinning & spinning. That's been happening for at least a week. Very frustrating! Jst had smeone at door & couldn't connect to see who it was. That's the whole point in having the thing in the first place. Checked its connected to wifi & that RRISi(?) strength is at 68 today. Checked history & it shows ring was investigated issue at one point...guess issue automatically sent somehow. But, it's still not working. Any suggestions?
1501 •
0 •
1 •
01-02-2021 02:25:15
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @msbc123. Live View concerns can be due to a high RSSI which does indicate a less stable internet connection. First, you can check out our Community Post on RSSI and what it is [here](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249). Next, I'd suggest reviewing this [post](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249) on Live View concerns, as it will cover some common causes and what you can do to resolve it. If those suggestions don't help, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
02-02-2021 07:45:29
•