Responses (1)

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  Marley_Ring

  Hey @Tamgaone! These symptoms are often related to connection concerns. The best first step would be to uninstall and reinstall the app on your mobile device. Try testing a live view on wifi only, and then again on data only. If this concern persists, please ensure your device's RSSI, or signal strength, is sufficient for video streaming. Check out our [Community post](https://community.ring.com/t5/General-Questions/Your-Ring-Device-RSSI-Good-vs-Poor/m-p/751) for tips on a good RSSI. :)

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  11-12-2019 08:16:58

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  SafetyFirst1744

  I’m confused. I thought the devices only work on WiFi.

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  12-12-2019 03:08:38

  RA

  Ring-a-ling

  Hi safety first, Device is on wifi, your phone is what is being refered to. Turn the cell data off on your phone and try live view using only your wifi connection. Then turn wifi off on the phone and use cell data only :)

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  13-12-2019 01:40:43