Ring Video Doorbell
Live View: Activating Device
Hi I just installed a Ring Pro, and discovered that Live View rarely connects... maybe 1 in 10 times. It usually just gets stuck on "Activating Device" If it does connect, it lasts for just a few seconds. Are there any methods to fix this? I have tried access Live View through the app on the same Wifi as the Ring, and through cell connection. This issue effectively disables the key feature of the Ring device - being able to talk to someone at the door through your phone. I don't think it's a Wifi connection problem. Device Health shows RSSI-49. The device consistently uploads videos when motion is detected, though the video clips do have a audio popping sound problem (different post.) I am using a Arris BGW210 modem/router combo. Thank you.
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02-06-2020 03:11:52
Responses (3)
- C
I have the original doorbell and it has always been hard to connect on live views. And when someone rings the doorbell by the time I get connected and the person is gone.
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02-06-2020 12:11:00
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- J
Same issue here. In my case, it's a Spotlight Cam. I installed a Video Doorbell and Stick-up Cam and they are running fine, but my Spotlight Cam seems to be stuck in "activating camera..." I'm getting motion notifications and those videos are blank.
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02-06-2020 08:12:09
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Spiral189
Same issue here all started after today’s issue with them ring pros showing offline and after they fixed that issue it seems.
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02-06-2020 08:54:51
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