Ring Video Doorbell
Live Access Starting working After VPN Access
I have the ring doorbell 3 plus. The doorbell part works fine. It rings all of the phones. Live view has never worked well. Today I tried something different. I disabled WiFi on my phone and connected via VPN to my Unifi system. When I did this suddenly Live View began to work. I switched back to WiFi and I can still access Live View and now all of the Alexa Shows can too. Anyone have an idea as to what I might have triggered by running the VPN for a few minutes. I must be missing some sort of configuration in my LAN but I have no idea what.
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14-02-2021 04:08:28
Responses (3)
- J
An update... I did not have the security settings the same between my AP and the Range Extender located near the device. When I made them the same things started working better. Still seeing some failures to connect. I would say maybe about 15% of the time. Which is a big improvement over failure to connect 100% of the time.
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15-02-2021 02:26:47
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- J
Adding to the post... I sent this to Ring Support on the 14th. This was my question - ---------------------------------- Start of Question Sent to Support I have been messing around with my Ring Doorbell today. I found that part of the problem seemed to have to do with the security protocol setting between the Range Extender and the AP were not the same. Making them the same helped. But, it is still very much hit and miss. Things I am reading about seem to indicate that when I make a request to the Ring servers to set up Live View, and they are received by the Ring servers, a return SIP call is made back to my device to set up communications? If so is this an actual telephone SIP call over the wireless network? Received by my Ring device over the airwaves? If so that would explain why the reliability is so low with Live View. Where I live we do not get the best wireless reception. The Ring device is sitting behind my NAT firewall. With NAT only a request made by the local device can communicate outside of my network. Unsolicited calls to any local LAN device through my NAT firewall from the outside, those packets are dropped. I am wondering how, when I make a request from my phone to the Ring server to set up live view, how does my Ring device know to respond sitting behind a NAT firewall unless there is some other means of communication going on? Trying to understand the overall process flow from the point where I try to set up Live View until the session is established. Maybe there is a flow chart on-line somewhere? What happens along the way can help me better what might need adjusting in my network. ---------------------------------- End of Question Sent to Support
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19-02-2021 05:04:57
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jts2045
Spoke too soon... Eventually Live View stopped working again without the VPN connection. I am finding that when I run the VPN Live View works. When I take it down it shortly thereafter stops working. Basically... without the VPN nailed up Live View does not work.
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14-02-2021 04:14:25
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