Issues, Ring camera not loading on live view. Terrible customer service.

Our cameras were installed 2 months ago and are completely up to date (Ring Doorbell wired and floodlight plus). Wifi strength is good, however, when our doorbell rings we cannot respond with 2 way talk because it will not load in any reasonable time. We've had multiple people walk away after ringing the doorbell because we cannot answer in time. We need assistance ensuring the camera will load, we tried to reach out on the online webchat, however this was completely pointless. Terrible customer service, and without the ability to load this is a terrible product. Please assist