Infrared not working on a new doorbell 2020 version

I just replaced my 2 old Gen 1 video doorbells with the newer 2020 models. The doorbell attached to the side of my garage is not going into infrared mode at night. The two red dots are not visible. The video is in color maybe becuase there are a few streetlights nearby. I covered the doorbell and forced the red lights to come on. The video it took of me when I removed the cover was in night mode. However the red lights quickly turned off. I got to the point where covering the doorbell no longer turned on the red lights. They never stayed on for more than a few seconds. This doorbell is hardwired. The doorbell that was originally there was also hardwired and had no issues going into night mode. Any ideas how to get those red dots to turn on at night? Perhaps the install didn't go quite right. Short of a defective unit what do you suggest I do to try and fix the problem? I attached a video of what I get at night if you desire to look at it.