How to get higher quality video from recorded history
Recently ran into a scam activity that was caught completely by my 2nd gen Ring doorbell which I paid for recording functionality. Obviously I would want the highest possible quality in video recording from the device history, but what I could download was not HD standard. It's a bit blurry. The device is 12 ft away from the router but there is a wall in between. Normally the signal is really good with short response time. It's just in this case I want the highest possible video quality. Is there a way to get it from the Ring company directly? Appreciate any advice.
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16-06-2020 02:34:57
Responses (1)
- L
I talked with support chat already and have resolved the issue. Thx
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16-06-2020 05:02:20
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Chelsea_Ring
Hey @linjuncheung. Do you mind sharing us a video example of what this blurry-ness looks like, as well as what the RSSI is for your Doorbell? You can learn more about RSSI in our Community post [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751#M4). Please note that the Ring Video Doorbell 2 Gen should record in 1080p when there is a stable and solid connection. Whenever there is a lag in the connection, reduced upload speeds, or a poor RSSI, you may find there to be a video quality loss.
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16-06-2020 04:31:05
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