High Pitched Sound on Recordings and Live View on Ring Video Doorbell Pro

Question

I’m getting a high pitched feedback sound on all my recordings and live views from my doorbell. I just bought it and installed it recently. Everything else is functioning normally. Any ideas? [https://ring.com/share/ca6ce6d5-96fd-4758-a392-57ef5c2d76de](https://ring.com/share/ca6ce6d5-96fd-4758-a392-57ef5c2d76de)

Tom_Ring · Answer

Hi @clairekb. Your Ring Doorbell should not be making that sound. This [Help Center article](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) has some great tips and tricks for fixing audio issues. It might just need some minor adjustments. However, if the Help Center article doesn't provide a solution, reach out to our support team to further investigate this issue. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

CRobertson · Answer

I switched my doorbell Pro from my chime pro network to my home network and it worked. Also, it’s getting a better reception.

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High Pitched Sound on Recordings and Live View on Ring Video Doorbell Pro

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