Responses (1)

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Andy7

I have the same issues. Video Doorbell Generation 2. Were you given a fix? > @Beckynewport wrote: > Instructions say to push orange button to begin and I have no orange button to push

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24-07-2020 00:24:24

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S

Sandy_W

I called a live person and was told that on my Generation 2 doorbell, the back comes off, then will find the orange button. It worked.

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11-08-2020 21:48:54

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scrambledegg

How does one remove the back to expose the orange button?

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28-09-2020 17:19:19

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Kurtus

There is no orange button, camera or live veiw does not work. Get alerts but no video. i guess ill take the whole thing apart with an eye glass screwdriver to take off the back cover with mac id, sku and serial number. if its not there this thing goes back for a refund in peices. No Live support, no return of email request for help. should have listen to the reveiws online and my neighbors this is junk

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03-10-2020 00:14:58

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Boone

> Hello @Kurtus ,As for the infamous “Orange Reset Button”, first let me clear up something. Each Ring Video Doorbell model and camera is slightly different with their “reset button.” And to add to the confusion, several people get the various models incorrectly mixed up, or refer to them incorrectly. The two most mixed up Video Doorbell models are:- **Ring Video Doorbell 2** : Older model. Uses the “Quick Release Battery Pack.” And is now being replaced with the newer “Ring Video Doorbell 3” and “3 Plus.”- **Ring Video Doorbell (2nd Generation)**: Also known as the **"2nd Gen"** or as the **“2020 Release”** ) which is the newer Video Doorbell that replaced the original 1st Generation Ring Doorbell. It does **Not** use the “Quick Release Battery Pack” but instead has a non-removable built-in internal battery.These are very different doorbell models! It is understandable that people can mix up the names of these two models, because both have the number “2” in their names. It's just too many “2” two’s too!** _"A picture is worth a thousand words”_**Well, instead of a picture, **here are video links** which should clear up the color, location, and how to access your Reset Button:- **Ring Video Doorbell 2** : The reset button is a **Black square button** , upper-left-corner under the cover.[https://www.youtube.com/watch?v=Vhk3cxHCVro](https://www.youtube.com/watch?v=Vhk3cxHCVro)- **Ring Video Doorbell (2nd Gen)**: Although it is an “Install Video”, you can see the reset **round Orange button** on the rear.[https://www.youtube.com/watch?v=cWEjCc7FzKk](https://www.youtube.com/watch?v=cWEjCc7FzKk)I hope this clears up the understandable mix up and shows you the color and location of your reset button! ?FYI [@Beckynewport](https://community.ring.com/t5/user/viewprofilepage/user-id/60224) , [@Andy7](https://community.ring.com/t5/user/viewprofilepage/user-id/79448) , [@Sandy\_W](https://community.ring.com/t5/user/viewprofilepage/user-id/83579) , [@scrambledegg](https://community.ring.com/t5/user/viewprofilepage/user-id/94437) , [@fullerdc10](https://community.ring.com/t5/user/viewprofilepage/user-id/95005)

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03-10-2020 01:26:56

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Cindy_og

Did you figure out how to take the back plate off ? I am struggling to figure this out !

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16-10-2020 21:11:01