‎Head to toe doorbell not snapping into bracket

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user_43a98d

Accepted Solution

Head to toe doorbell not snapping into bracket

battery-video-doorbell

troubleshooting

New battery ring doorbell. “Head to toe” 2024 model with orange removal tool Removed to charge for first time and came off no problem. Now it will not snap into bottom of base.  Very cold out so not over pushing it in fear of plastic tab breaking.  No help in web. 

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22-01-2025 11:34:12

Responses (7)

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Caitlyn_Ring
Accepted Solution
Hi @user_43a98d. The Doorbell should snap back into place, the same as when you initially installed it. It's possible the cold weather is making it feel more resistant. You can also reference the installation instructions here if that helps. 
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24-01-2025 05:20:19
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user_458332
I have the same issue with mine. Did you find the solution ordid you have to contact Ring?
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02-04-2025 04:21:05
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user_d92fbe
I have the exact same issue. Did you find the solution? This is the second Ring Doorbell I purchased. The first stopped working after a couple years. Now this one has battery problems, and now this. I'm getting fed up with RING. WHY DON'T THE MODERATORS ANSWER THESE QUESTIONS? ???????
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06-05-2025 02:25:41
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user_d92fbe
very frustrated, and all i see here are more people with the same issue--AND NO ANSWERS. where are the RING moderators with the answers? Note: This comment was created from a merged conversation Link : https://community.ring.com/conversations/ring-device-tips/unit-wont-snap-back-into-plance-after-charging-the-battery/681a19d6fda1517505ae645d Title : Unit won't snap back into plance after charging the battery
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21-05-2025 02:36:59
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user_9f3d79
I have the same problem and can’t find any solution online
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26-05-2025 09:27:57
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