Responses (10)

• W

  Wlynch7

  I’m having the same issue. My Ring Pro used to work fine with only requiring normal pressure to activate the chime however it now requires a much higher amount of pressure and is rarely activated when people push it. The Ring Pro detects the motion hit the chime does not ring and the event is not logged as a doorbell ring as a result. Is there a way to correct this issue?

  1

  •

  11-03-2021 06:07:05

  •

  Reply
• GT

  Godzilla-The-Useless-Doorbell

  We also have a 2nd or 3rd replacement Ring Elite doorbell. The last one failed suddenly and was unable to be made to work again. Ours is hard wired, we also have a chime as even when it does work its not very loud and takes 10 seconds to 2 minutes or more to get through to our phones. Who ever heard of a doorbell where you have to pay a lot extra just to have a sound you can hear throughout the house! All have needed far too hard a push on the button, such that we have missed deliveries, callers and important stuff frequently. Frankly we are fed up with the thing. It is not an Internet, wiring or installation fault. Its a very expensive and rubbish product which is not fit for sale. I know lots of people with these doorbells and they all hate them but feel incapable of effectively complaining as they just feel technically incompetent and that it will be their fault! My wife wants rid of the thing. I want our money back and compensation for the damage it has done to our lives and physically to our house (holes made fitting it). Yes, I'm a very unhappy and frustrated customer.

  1

  •

  27-05-2021 09:29:25

  •

  Reply
• E

  engperalta

  I am having the same issue. I just missed 2 deliveries today as people press the button on the Ring Doorbell but not hard enough, so the bell doesn't ring. What is the solution?

  0

  •

  03-06-2021 10:10:40

  •

  Reply
• J

  Jsunny

  I have a Video Doorbell 3 Plus. It's about a half a year old. I had 3 people come to my front door at different times the other day and press the switch but it didn't ring the hard-wired chime in my house. They had to call me on the phone to let me know they were waiting outside my front door. No good. I went out there and pressed the Ring doorbell button myself and it always worked. But I could see what is going on. The button has a little bit of play so it is possible for someone to press it and think they actually pressed the button enough. The button has almost no tactile feedback. The button itself doesn't make a clicking sound when it is fully depressed. I know that Ring Doorbell will produce a pleasant chiming sound when you press the button all the way in, but most people don't know this. They're used to the projected capacitance sensors on their smart phones which only require a light finger touch. This button design is only good for people who already understand Ring products. Replace the membrane (or dome) switch with a capacitive or optical proximity sensor (like a smart phone gesture sensor) or an old fashioned mechanical doorbell button. A short term workaround would be to provide a nice looking sign which says, "Please press Ring doorbell button until you hear a chime sound."

  1

  •

  09-07-2021 10:19:45

  •

  Reply
• E

  Easthaven

  I have the same issue, regarding the amount of pressure it takes to make the Ring Pro doorbell, chime. I don't understand why the rubber dome needs to be so rigid and stiff. Has anyone been able to get some kind of resolution to this issue?

  0

  •

  05-10-2021 12:13:46

  •

  Reply

  U

  user_232cc8

  so same thing happen to me I took the cover off put a little square paper taped it on enough to give the center push button a better feel put the cover on and don't have to press as hard. works fine for now didn't know how long it will last but I shouldn't have to go this to this extreme in order to fix a product that I paid for. 

  0

  •

  09-07-2024 12:35:38