Hard wire doorbell gen1
 Hi, so I’m trying to hard wire my gen one. I’ve got a plug and has the connectors to be screwed on. But this is a gen 1 so they get fitted to the back plate and then the doorbell connects on the plate and should charge. But it doesn’t. Do I need to do anything in settings or remove battery? The power supply and plug are fine as I tested it with my neighbours gen 2 and chargers it no problem. I’ve also disconnected and swapped them over still nothing.
550 •
0 •
0 •
24-08-2022 09:14:00
Responses (3)
- J
Hi @user59744. You cannot use any third-party plug-in adapters with any of the Ring Video Doorbells; if you do, we cannot guarantee that it will work correctly and could cause damage to your Doorbell. If you want to use an adapter, you can only use the [Ring Plug-In Adapter (2nd Generation)](https://ring.com/products/video-doorbell-plugin-adapter-gen-2). If you are using a transformer that meets the requirements of 8–24 VAC, 40 VA max, 50/60 Hz, then you are ok to use that. This Help Center [page](https://support.ring.com/hc/en-us/articles/360041352731-How-to-Physically-Install-Ring-Video-Doorbell-2nd-Generation-with-an-Existing-Doorbell) will show you how to hardwire the Doorbell 2nd Gen.
•0
28-09-2023 06:16:31
•
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
•0
28-10-2023 06:16:58
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @user21848. To clarify, are you trying to utilize a Plug-In Adapter to provide constant power to your Doorbell, or are you wiring your Doorbell to an existing doorbell circuit? Once I have a bit more information, I'd be happy to see what troubleshooting tips and tricks I can provide. :)
0
25-08-2022 04:55:50
•