Green Screen & Pixelation

When accessing Live View on my Ring Door Bell (2nd Gen) via the ring website the initial response is a green screen and then bad pixelation during motion on the website. However, accessing via my iPhone App or my iPad app, I do not have these issues. As per community advice I have reset the device and re-added it to my ring account and when accessing via the website, the issue replicates itself of pixelation & green screen. Tried live chat, they suggested I call support, this I did and the support agent (whose first language was not english) could not understand a word I was saying and after repeating myself 3 times I had to terminate the call. This leaves me lost as to the issue viewing via the website is having a problem, but the app, not. Any help appreciated. PS: Signal RSS is green 48 so not a connection issue