Glass is cracking
Hello, Is there a way to replace the glass on a Ring Video Doorbell Pro? I've got some cracking developing here and I don't have any reason to believe it won't continue. I'm probably well out of warranty (purchased May 2018), but I'm thinking for a $250 device that's supposed to be outside, this shouldn't be happening this soon. And I just noticed the button is cracking too. Really?
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04-08-2020 09:48:11
Responses (1)
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Thank you for sharing your experience with the Community, @FantasticCheeseburge! We're happy to hear our support team was able to assist. Here is our [warranty page](https://shop.ring.com/pages/warranty), in case other neighbors want to review this information. As @FantasticCheeseburge mentioned, a Ring Protect Plus Plan can help! This subscription can extend the coverage for your devices if it is subscribed within the original warranty period. Check out our [Protect Plus Plan](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans) page to learn more. :)
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05-08-2020 10:49:42
FDon't take a victory lap just yet. Bottom line is, these devcices shouldn't be failing after two years of normal use. They are very expensive and should not be failing. Not a good look.
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06-08-2020 03:02:23
7Spot on! They say I have to buy a new one because mine is cracking at a little over 2 years. This should not be cracking at all under normal use. I certainly will not buy another ring product. They are sneaky as it is when it comes to the marketing and sales advertisements when I purchased it. Not one word in the ads about a subscription plan. Garbage
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19-01-2021 03:34:26
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FantasticCheeseburge
After trolling the forums for a while after I posted this, I noticed that some others had good experiences if: 1. They called ring and mentioned their defective device 2. They had a Ring Protect Plus plan Well, I have both a defective device and a Ring Protect Plus plan. So I called them and said "I have a Ring Protect Pro plan and I have a defective device, can I please get a replacement". After a while on hold they said that my device is so far out of warranty they could only offer me a 35% discount on a new one, or...if I would hold a little while longer, they would "try" to get me a replacement device. So I held some more. They came back and said "great news" I'm approved for a one time replacement Ring Video Doorbell Pro. They pitched it like they were doing me a favor. Kinda funny. Anyway, hope this helps someone else. I guess we'll see if they've fixed the problems with the glass and the button in a couple of years of normal use. I hope to not see y'all back here with the same complaint in 2022.
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05-08-2020 02:52:29
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