Field of view changed on its own

I recently bought a ring stick on doorbell. For the first week or two (during the free trial) I could see a perfect range of view including my porch and steps to my house. After the free trial I signed up for the year plan. I noticed this week that I received three packages with no notifications. When I went to look at my camera the view has now changed and I cannot see my steps or porch therefore not alerting me when packages are there which defeats the purpose of why I got the camera. Now all I see is mostly the sky. Please help!!!