U
Downloaded clips are showing as stretched images
battery-video-doorbell
troubleshooting
I have the updated model of the door bell and when the battery got low I swapped with a spare battery (fully charged) that I bought also, and ever since I have swapped it over and have downloaded a clip from the doorbell the image is stretched so small and not clear like it was before I swapped the battery. Anyone else had this issue as seems very strange??
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18-12-2023 03:59:59
Responses (1)
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Caitlyn_Ring
Hi @user71749. Which model of Ring Doorbell do you have? You can find the model name on the Device Health page in the Ring app. Additionally, can you share a screenshot of the stretched image you’re seeing? Is this a downloaded video or a downloaded snapshot image?
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20-12-2023 06:19:36
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