Ring Video Doorbell
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Doorbell Wired WiFi channel 7 disconnects
Why is it when my Fritzbox 7590AX router changes its 2.4GHz channel to 7, the doorbell wired looses connection. After a few weeks of unplugging the doorbell a few times and a factory reset I then noticed the AX version of the XXXX changes its channels more often than the non AX XXXX (probably due to newer firmware) and this is when I discovered the disconnects happen on channel 7. It has good wifi strength and no problems with the other channels. I am in the UK.
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03-04-2024 20:35:28
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Justin_Ring
Hi @paulliewallie. You have tried the basic troubleshooting steps I would have recommended. The next best step would be to give our support team a call to further assist with your concern. Give our support team a call using one of the numbers available here.
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04-04-2024 23:02:27
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