Ring Video Doorbell
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KS
Doorbell stops working frequently
hardwired-battery-video-doorbell
Hi guys request advise from all, we recently installed ring 3 doorbell (Battery) and it hardly works and when we call customer care first they asked us to press reset button and setup again and second time asked switch off motion and switch on again, both time it worked for few hours and stopped, Request your advise to resolve this.Thank you
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29-01-2021 23:14:44
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Caitlyn_Ring
Hi @kinnar.shingada. Since our support team's previous recommendations were not successful in resolving your concern, I'd recommend following up with our support team again. Let them know you tried their previous suggestions and that the Doorbell is still not working properly so they can offer more advanced troubleshooting steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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01-02-2021 18:24:47
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