Responses (4)

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Pinpinny

I have the same issue. I feel like I’ve been duped. I brought one for my ring doorbell in March and hasn’t worked since I installed it. In fact I noticed it appeared to drained the battery.

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30-05-2020 04:49:54

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Solo24

I purchased a solar charger for my Ring type 1 doorbell and installed it on May 8th. At the time my doorbell's battery was at 87%. I was surprized to receive notification that my doorbell's battery needed recharging on May 25. I fully charged it on the 25th, but despite being connected to the solar charger and receiving 3-4 hours of direct sunlight most days, my battery is already down to 57% charge. Before installing the charger I would normally go 3-4 months between charges. I have not changed any settings and there has been no siginficant increase in activity at my door. This charger seems to be adversly affecting my doorbell's battery.

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30-05-2020 13:08:03

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cautious-homeowner

@Chelsea\_RingI am having this exact same issue, as desribed by Rascal and Solo24.I fully charged my doorbell two days ago, and it's now at 87% WITH the charger connected. It is in full sunlight, and the blue circle light illuminates during the _hours_ it is in full sun, but the doorbell still discharges like normal (if not faster) and I have to plug it in to fully charge it again just two weeks later.

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23-07-2020 21:47:34

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Rockhamster

Same issue. My solar panel charger doesn't appear to charge it all. The Ring App has never shown the device is connected, either. Battery definitly drains faster while on this "charger"

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19-08-2020 20:20:35

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Crashatd

I installed a Ring Solar Charger on my Ring doorbell about a year ago. It is in full sunlight. When I go to Device Health on the App, it shows my battery level slowly decreasing, and the Solar Charger Status says "add a Ring Solar Device to extend battery life". I did that. How do I get the app to know that, and why don't I see the battery at 100%? Thank you.

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30-05-2020 16:30:08

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Dixonjim65

I am having the same problem. It was a complete waste of money. I have multiple ring products including the Ring Doorbell SKU: 88RG403FC100. I recently purchased the solar mount for this device and it has never worked. It is a complete waste of money.

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30-05-2020 18:06:42

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Lalalu

I have a similar problem. My Ring stick-up cam is connected to a Ring solar charging panel but in the app, the solar charging status doesn’t show up as connected. I also have a Ring solar charging wall mount attached to my Ring 2 video doorbell, and the app doesn’t register that connection either. Is there no longer a Ring customer service ticket center or customer service phone number?

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30-05-2020 21:32:43

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kbrisin
Mine has never worked either. Furthermore it does not allow mounting of the latest Ring (V3) Doorbell
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06-06-2020 22:13:36
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user13848
my door bell solar charger doesn't work either I have the same issue as rockmaster
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06-06-2022 04:54:01
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