Ring Video Doorbell
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Doorbell Pro button split and fallen off
hardwired-video-doorbell
Hi everyoneFirst post on here and so far very happy with my doorbell.I've had it a few months now and with the constant pressing, the rubber button split and eventually fell off.I've tried loking on the help pages/FAQ but nowehere does it say how to replace. Also live support can't assist.How do I go about having a replacement sent to me?I'm in the UK.thanksGraham
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06-09-2020 12:28:18
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Caitlyn_Ring
Hi @Graybacon. For any physical damage, you'll want to reach out to our support team so they can review the [warranty](https://shop.ring.com/pages/warranty) on your device and determine if a replacement is needed. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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07-09-2020 22:57:50
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