Ring Video Doorbell
Doorbell not charging, just Flashing full blue
I saw another related thread but it did not solve my issue. I have a Ring doorbell generation 2. I have set it up to operate off battery and charge it every so often. Upon putting it on the charger from 13% battery, the entire blue light rapidly flashes. I re-seated the cable, tried various mini-usb cables including the included original orange cable, and various charging bases. All gave the same result. I left the device on the charger with the rapidly flashing blue light for approximately 6 hours. Upon removing it from the charger, i pressed the ring button and also allowed it to capture motion. The device still reports battery life at 13%
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01-06-2020 03:35:02
Responses (5)
- P
I am having the same issue but my doorbell did charge but after just keep fashing blue :(
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28-10-2020 02:07:16
- F
I’ve just had the same issue when I used a Samsung USB plug. I switched to my iPhone plug and now it’s charging properly.
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16-01-2021 02:37:54
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- A
I found same issue, I found that if you let the unit get to room temperature then put it on charge it starts charging suggesting that the battery won't accept a charge when it is cold.
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17-01-2021 12:00:13
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- E
I vote for the same issue of letting get to room temperature. I was experiencing the same. Switched cables, USB outlets and chargers, and nothing. After around 10 minutes of having in my hand moving around, I tried again and nothing, then disconnected and immediately connected and, Bingo!
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19-11-2023 12:17:07
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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19-12-2023 12:17:42
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Chelsea_Ring
Hey @Jayroley. If your device is not holding its charge, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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09-06-2020 12:28:12
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