Doorbell missed an important event (didn't record)

Hi all, I have to say I'm writing this out of disappointment. I've had my doorbell pro since december 2018 and it's been ok for the most part.. but when the opertunity for it to really shine came up, it let me down in a big way. Basically, a police chase that ended with the suspect running through our lawn into our driveway. It would have recorded the moments before that too (his car crashed into a house about 50 feet away. But it recorded nothing! I get notifications when people walk by all the time, cars driving by and dogs pooping in our yard, but when we get a front row seat to the TV show Cops Live (not really..) nada! The only thing I can think of, is maybe the sensitivity is too high and its recording too much and it decided to over heat and stopped working for a few hours and I didn't notice it. Not sure if this is the right place to vent and request help about this issue, but I'd really like to correct the problem before the next time I really need it. Thanks