Ring Video Doorbell
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M
Doorbell blue light spinnkng
hardwired-video-doorbell
troubleshooting
I have a ring doorbell pro and recently it’s been getting stuck on the blue light spinning. I can’t get into live view and it’s not recording. I’ve already reset it once and I feel like it’s just going to do it again. I honestly haven’t tried to find the breaker the doorbell is on. I thought it was labeled. Stupid all needs a reboot device option.
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27-02-2022 14:23:49
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Caitlyn_Ring
Hi @McFly. A reset by holding down the setup button for at least 20 seconds was a good troubleshooting step to try first. In addition, disconnecting the Ring Pro from power for at least 1 minute before reconnecting it to power will take the Doorbell through a full power cycle. If that doesn't do the trick, it could be due to the strength of the signal that the Doorbell is receiving. You can check the signal strength by looking at the RSSI on the Device Health page, which you can find more information on in our Community Post [here](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4). If the RSSI is high, this could cause the Doorbell Pro to not update its status or respond.
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28-02-2022 22:05:40
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