Ring Video Doorbell
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Doorbell (2nd Gen) Battery Level Unknown, Firmware Unknown
I purchased a new Video Doorbell (2nd Gen) and installed it. I ran through the initial setup and everything seemed fine. However, after setting it up and going onto the App to learn how to use it, I discovered that under Device Health, it will not show me a battery level (greyed out) and the the Battery Level in "Unknown". The Firmware also say "Unknown". All features are working, its connected properly to my WiFi. I just do not know what firmware version it is running and I cannot monitor the battery life. Any help is appreciated. Thanks.
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09-06-2020 17:34:38
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wollycobbles
Mine decided today to stop notifying me of motion detection. I went into the app and notifications had been switched off and not by me. Upon doing a health check. I also discovered the same problem your having. Battery Level and Firmware unknown. I note the stock answer from Ring is to reset the unit and start all over again. This will be the second time in in a matter of two weeks I've had to reset the unit. In addition, the WiFi reception is dreadful and my router is just 10 feet way with just one standard brick wall between the door bell and router. I'm not impressed at all with this product and was considering purchasing other Ring devices but think I'll give it a miss given the issues I've had since purchase.
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25-11-2020 20:00:01
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