Ring Video Doorbell
Doorbell 2
Can anyone help? my front doorbell isnt picking up motion during the night unless i go in and reset motion zones etc before i go to bed. This morning it didnt pick up the milkman and then subsequently someone stealing my milk. I have reset ring, checked the schedule, zones etc. Any suggestions would be much appreciated.
1525 •
0 •
1 •
17-07-2020 01:15:26
Responses (2)
- B
[@Tracya](https://community.ring.com/t5/user/viewprofilepage/user-id/78286) Each Video device is slightly different, but check to see if you have the "Motion Frequency" option. Go to "Motion Settings" \> to "Motion Frequency" and change to "Frequent" and then tap "Save." Increasing to "Frequent" setting will capture the most motion. The "Motion Frequency" option can easily be missed/overlooked, because some people are unaware that you have to scroll further down while on the "Motion Setting page." Hope this helps :)
•1
20-07-2020 04:25:49
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Chelsea_Ring
Hey @Tracya. If this is a concern you have had repeat multiple times in a row and still to no avail, it would be best to follow up with our support team on this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
17-07-2020 06:58:40
•