Disable night vision on Ring Pro video doorbell
With our porch light on we can see everything fine and in color all the way from our house to up and down the block. If something blocks the porch light for a few seconds, the doorbell pops into night vision and stays there. In night vision it’s so dark you can only see about a foot from the doorbell. Everything beyond is completely dark. Is there some way to disable night vision from clicking on?
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20-10-2019 03:32:43
Responses (16)
- M
Great question @Sue6058 ! Our devices are designed to be as adaptive or intuitive as possible to any given environment. That being said, with differences in lighting and low light conditions, sometimes it needs a little fine tuning. While there is not a way to disable night vision entirely, there is an option to optimize a color night vision view. Please visit the Video Doorbell Pro in your Ring app \> select "Device Settings" \> Select Video Settings \> toggle on the Color Night Vision feature. This will improve the colorization of the picture in areas that are sufficiently illuminated. Hope this helps! :)
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21-10-2019 05:29:18
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CUnfortunately, this doesn't seem to be an option on non-Pro doorbells. My doorbell is stuck in constant night vision.
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04-11-2019 05:58:29
CCorrect. Only on Powered Ring devices are you allowed to enable enhanced night vision. Battery powered devices do not have this option.
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04-11-2019 11:56:24
Jyes its irritating on constant black & white. i too have lights outside my house & deprived of a color view. How hard is it to enable that option!? .. blink cameras have it!
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20-11-2019 11:30:18
- P
Hi. I have the same problem. There is a lot of light in front of my house and the video was very bright and impossible to see people's faces. It was very white. I tried to find a way to disable infrared lamps but I didn't find a way in the app. The company's support didn't know how to do that either. I solved it in a simple way that works for me. As I do not need and do not use the motion detection I simply put two pieces of electrical tape over the infra red lamps. The video is much better now. This is the second device I install - same model - because I have two different doors. The old one does not turn on the infra red lamps when I open the video. The new one that I installed today always turn on these lamps so I put black tapes covering these lamps. My device is not the Pro version. I don't have the color night option. I hope this can help.
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22-12-2019 01:43:57
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- B
I just installed the RING Pro and the first night, everything was great. Evening views with my front lights on were great. Crisp, clear color at night! Tonight, even with my front lights on, I get a blurry black and white image. I've tried to turn on and off the color option but the device is stuck in black and white infrared. I will put tape over the sensor but this is NOT a cheap device and should work as advertised.
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24-12-2019 03:09:18
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BAfter speaking with tech support, they rebooted the device remotely and asked that I toggle the color night vision option and then said to ring the doorbell. That worked. The recommendation was, if it happens again, to drop the power to the bell to reset it.
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24-12-2019 04:10:48
- P
I am going to try the tape method tonight. I also chatted with Ring support and they said nothing they can do and they would submit a suggestion to their engineering team to add the option to turn off night vision, but that was months ago. I agree the color toggle is useless.
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09-01-2020 12:55:16
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Brad
Right now I think the only camera that lets you disable the IR lights is the new indoor camera. At least my stick-ups cams and doorbell do not. I also do not understand why Ring would not enable this on all devices, there are many lighting situations where this would be desireable. Maybe now that one cam has this feature Ring will add it to the others in the next update?
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21-10-2019 05:24:49
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