Ring Video Doorbell
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Device deactivated itself
Hello, woke up on the morning and found that DB2 is deactivated in app, with last snapshot event history at 2am. NOT just disconnected from wifi, or low power, but completely deactivated. So could not get into device settings, do anything with it. So came back from work, removed from wall, tried to reconnect, reset, without success. Had to completely remove it from the app and add as new device, losing all footage history, shared acces etc Does anyone have any idea of what happened and what caused that?Thank you
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14-12-2022 21:27:09
Responses (2)
- U
Did you get to the bottom of this? Both my doorbell and camera deactivated themselves at the weekend.
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29-03-2023 19:11:44
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CHi @user40862. Since the Ring Community is intended for general troubleshooting, we aren't able to see any account information. You'll want to contact our [support team](https://support.ring.com/hc/en-us/articles/213608406), as they would be better equipped to review your account and ensure everything is in order.
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30-03-2023 18:28:35
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Caitlyn_Ring
Hi @Dotts. Your Ring Doorbell shouldn't be removed from your Ring account unless you manually do so. I'd recommend following up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look at this to find the cause. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-12-2022 20:38:44
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