Ring Video Doorbell
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"Cloud Video Recording was not active when this event took place," message
cs-support
I do have Record Motion turned on and my account is paid up until July 30. In my app History, I have motion and ring events listed, but when I click on any of them, it says: "Recording Does Not Exist Sorry, but Cloud Video Recording was not active when this event took place." I've uninstalled/reinstalled the app and set up motion detection and recording, but every event since 5pm on 3/21 has no video.
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15-04-2020 07:05:12
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