Choppy Audio

Hey guys, I have a new Ring Video Door Bell Pro, The audio is choppy and I miss every third word or so. I searched the internet and apparently this is an on going issue for years. And yes my internet connection is good. There is a thread on this forum that says "Solved" however after reading the entire thread I never saw the fix. If I cant get some help here Ill just return it to Amazon and Ring will have to deal with a defective return. Can anyone help ??