Changed WiFi router password, ring won’t connect

Question

I changed my WiFi password and lost connection to my ring doorbell pro. I go into setup mode to reconnect and it keeps telling me I’ve entered a wrong password, but I never entered a password.

Tom_Ring · Answer

Hi @Brad21911. What I would suggest first is to reboot your internet router. Once your wifi has restored, open up the Ring app and go to- Menu \ Devices \ Ring Pro \ Device Health \ Change Wifi Network and then follow the on screen prompts. Once you get the pop up that reads, 'In a previous setup, you connected to (XYZ Network)...', select Cancel. This will direct you to a list of wifi networks. Select your wifi network and you will be able to enter in your new wifi password. Let us know if this worked for you!

Ring Video Doorbell

Changed WiFi router password, ring won’t connect

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