Ring Video Doorbell
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Changed battery now won't reconnect
Ok so ot the batt low via app. changed out the batt (i bought an extra ring batt) and now it will not reconnect. So to be honest the batt died before I got to change it out. What do I do? I've tried manually reconnecting (tells me my password is incorrect, which it is NOT), I've done a hard reset and same thing withthe password. I double check my password multiple times, even disconnect the wifi on my laptop and reconnected. My laptop works fine. So confussed please help.
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05-02-2020 03:09:27
Responses (6)
- J
I have this same issue. Hard reset, rebooted router, tried to reinstall device, forgot network on my phone and reconnected and it still will not connect to the WiFi. I refuse to reset my router password or set up a guest network. Why is this still an issue Ring? Seems like this post is from a year ago. Looks like I will have to call someone which is completely annoying for charging a battery.After 3 hours of messing with it finally got it back. Nightmare.
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28-01-2021 01:05:26
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- K
Ring 2, battery died, would not connect after battery was charged and replaced, no password issue, just would not reconnect. I tried about 25 times over several days. I finally moved my wifi box closer to the door. Didn’t work. Left it there though. Turned off everything I could that was connected to my wifi Roku was using a lot and I didn’t have it when I originally connected the doorbell. Then I went outside, pushed the button (the one you push to connect it) on the front of the doorbell, held for 20 seconds (hoping for a reset), opened app on my phone, lights were still flashing, started the reconnect process on the app, hit the reconnect on the doorbell again, lights flashed a different color (sorry I can’t remember if the lights were blue or white, but know they were one color and changed to the other color between 20 second hold and the tap to connect while I had the app open), went through the steps, got unable to join a couple of times, hit ok, then the magic occurred! Connected. Know this is a lot, but I did a few things different when it finally connected and I’m not sure which one or all of them fixed it.
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28-02-2021 17:06:21
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- J
Reading this concerns me because I have a Ring Doorbell 2 in battery only configuration. When I pull the battery to recharge it, am I going to have to go through setting this thing up all over again? It doesn't save the settings?
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09-03-2021 19:26:45
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CHi @JohnDeVito. You won't need to perform a new setup unless it is for troubleshooting purposes. Typically when you charge the battery, you'll just need to insert the fully charged battery and then the Doorbell should reconnect to the wifi. If it doesn't, that's when you'd want to walk through a new setup to get it back up and running. I hope that helps! :)
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10-03-2021 18:08:42
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Racklefratz
You don't indicate WHICH battery you "changed". There are batteries throughout the system.
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05-02-2020 15:22:47
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