Ring Video Doorbell
Can't Reset Doorbell
Hi. My Ring Video Doorbell has been installed for almost 4 years. I need to take it off the wall to reset it due to a wi-fi change. The problem is that I can't get the screws out of the bottom to remove it and press the button. Any ideas?
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14-06-2020 03:33:20
Responses (1)
- C
@rhaslage You can try putting a rubberband in between the security screwdriver and the screw itself, as some neighbors have found relief in getting a stripped screw out this way. Once the screw is out, please contact our support team to get additional screws. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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16-06-2020 04:27:43
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Chelsea_Ring
Hey @rhaslage. Are you missing the security screwdriver, or does the screw seem to be stripped?
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15-06-2020 11:42:11
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