Ring Video Doorbell
Can’t access my account because of new phone number
What the f should I do? I can’t access my account because it wants a verification code sent to my prev. number. I don’t have that anymore. Help me!
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05-05-2020 05:50:43
Responses (2)
- C
Hi Chelsea, I’ve tried calling the numbers - both my country and US number. Is it possible to get an e-mail I can use and get support from?
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10-05-2020 05:54:08
C@Chrisves My apologizes but we only have phone support available at this time, which you can learn more about [here](https://support.ring.com/hc/en-us/articles/360041597471). Please ensure you are calling during the hours of operation, and I apologize in advance if you are subject to long hold times!
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11-05-2020 05:52:46
- C•
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07-07-2022 11:42:49
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Chelsea_Ring
Hi @Chrisves. You will need to reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) via phone to get this escalated up and updated for you. From there our support team can help you get back into your account!
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06-05-2020 12:46:08
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