Ring Video Doorbell
Black bar on recording
Black bar across bottom blocks ground view
1592 •
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2 •
20-01-2021 01:25:48
Responses (4)
- T
Hey neighbors. This sounds like you have an active Privacy Zone. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360027979331-Understanding-Privacy-Zones) will explain what a Privacy Zone does. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360028035532-Creating-Privacy-Zones) will show you how to edit this zone, or remove it. I hope this helps!
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22-01-2021 10:54:30
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- T
Its not the privacy zone, its that the play controls have a black bar behind them instead of being transparent and stays up for nearly half of most recordings obscuring much of the recording
•1
28-04-2021 05:54:02
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- P
I agree, the controls should be transparent or at least disappear when you click the video like most video playback apps
•0
27-07-2021 07:36:50
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SafetyFirst4216
I'm having the same exact problem.
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20-01-2021 02:43:24
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