Billed twice
I replaced my Ring 1 with a Ring 2. I have been billed twice for the basic plan. I tried calling you but was put on hold when transferred to your billing group. Please don't tell me to call you. Please fix the problem.
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12-02-2020 09:48:50
Responses (3)
- C
I keep getting billed twice too. They have the most messed up system. They don’t show that I have two plans but they still charge me with two plans again (a week apart). I don’t want to call again about the same issue the next month.
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20-05-2020 12:16:58
- B
Purchased the ring basic on a camera that was replaced and for some reason just got a double billed as well on a basic protection plan.
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17-06-2020 10:12:50
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CHey neighbors! If you find that you have been billed twice, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take care of this for you. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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17-06-2020 07:07:40
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Marley_Ring
Hi @rsimon9228! To avoid subscribing both devices, please ensure the old Doorbell is removed from your Ring app and not selected when subscribing the new device.The Ring Community is a peer-to-peer forum offering guidance and positive, constructive interaction for all neighbors. As this is specific to your account, we ask that these concerns are handled with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) for safety and privacy reasons. Thank you for understanding! :)
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12-02-2020 07:50:39
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