Ring Video Doorbell
Alert Turn Off by an non existing Motion Schedule
I am having the very same problem that was already reported (and closed several months ago). According to my Ring app, I have a Motion Schedule set up to not give me motion alerts during certain times. I recall setting something up when I first installed the device. However, I want to get alerts now, but when I try to toggle the Motion Alert button to ON, it asks me to disable the Motion Schedule first. When I press TURN OFF, the same pop up appears again and again saying "Your Motion Schedule is set to disable Motion Alerts at this time. Do you want to disable your Motion Schedule and turn Motion Alerts on?" When I press TURN OFF the message appears again and again and again until I press Cancel and no action is taken and Alerts are still OFF. Very annoying. Is there any real fix?
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06-02-2025 03:43:13
Responses (2)
- C
Hi @lsd70. Which specific version of the Ring app are you using, for both iOS and Android? If possible, can you please share a screenshot of both the message you're receiving when you try to toggle Motion Alerts on, and your Motion Schedules screen?
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10-02-2025 06:25:59
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THey there, @lsd70. Thank you for sharing the screenshots and getting back to us with that information. Based on what I'm able to gather from this post, everything is working as intended. When you have a Motion Schedule, this dictates how your Motion Alerts behave. Turning on Motion Alerts will "override" your Motion Schedule, which is why you are seeing that pop-up during this time. Check out this Help Center article here, which explains Motion Schedules in more detail. You can also visit here for some general information about Motion Alerts. Let me know if this clarifies things for you, or if you have any additional questions. Thanks!
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18-02-2025 03:53:25
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Justin_Ring
Hi @lsd70. What Ring app version do you have? Are you using iOS or Android? Have you tried uninstalling and reinstalling the Ring app?
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07-02-2025 06:39:44
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