A second push on the Ring Pro does not make the chime ring a second time

A second push on the Ring Pro does not make the chime ring a second time. When a postman comes with a package and pushes the button on the Ring Pro, the chime makes it's sound. Sometimes we are busy and don't hear it. When he pushes the doorbell a second time, let's say 10-15 seconds after the first time, the chime doesn't ring again, you have to wait at least 30 seconds, but by then the postman has left. I can't be the only one with this issue. Or am I? I had a chatsession with support, but the person I had a chat with didn't even know what the options in their own app are.