Responses (1)

C

Caitlyn_Ring

Hey @Anna2. I'd be happy to take a look and see what recommendations I can make for your settings and the positioning of your Doorbell. Do you have the Video Doorbell 2? If you don't mind, please attach a screenshot of the Motion Zones you have set up in the Ring App and let me know what your Motion Frequency is set at. :)

0

•

25-06-2020 17:32:56

•

Reply

A

Anna2

Thanks,Hopefully, both pics show up. I am assuming by motion frequency you mean sensitivity. I also sent you a screenshot of the sliding scale setting, I have tried to adjust this down and this is the lowest setting. I have had the ring for about 6 months and it worked perfectly fine. It has only been acting like this for the last 6 days. I turned it off completely 2 days ago because it was driving me nuts and I thought it would drain the battery.

0

•

25-06-2020 21:03:20

A

Anna2

Caitlin,I think the 2nd pic didn't post. Here are the fields.Anna

0

•

25-06-2020 21:05:00

C

Caitlyn_Ring

@Anna2 Thank you for sharing those screenshots! I'd recommend performing a reset of your Doorbell by holding down the setup button for 30 seconds. After that's done, please walk through a new setup in the Ring App by following the steps under Set Up a Device. When you're drawing your Motion Zones, try and make sure none of the zones overlap each other either. You'll then want to monitor the Doorbell to see how many motion notifications you receive. If you find you're still receiving a large number of motion notifications after trying that, please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to look more closely at your device and offer more advanced troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let us know what support recommends as it may be helpful for other neighbors with a similar concern! :)

0

•

26-06-2020 15:37:05