‎2nd Generation no sound in recordings

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oldagetraveller

2nd Generation no sound in recordings

audio-quality

battery-video-doorbell

troubleshooting

Ring doorbell, 2nd generation. No sound in saved recordings. Used to be fine. When I open "live view" the sound is off by default. Turn on sound, it works. End "live view" and re - open it, sound is off . How can I turn on sound permanently? Both live view and for saved recordings (motion detection). Signal strength is green.

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28-07-2023 10:17:47

Responses (1)

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Caitlyn_Ring
Hi @oldagetraveller. The sound will always be off by default when opening Live View, tapping the speaker icon will allow you to hear audio from your Doorbell. Check under Device Settings > Privacy Settings to ensure Audio Streaming and Recording is enabled. The audio should play when you view a recording from Event History. Make sure the volume on your phone is not turned off, as this would silence the audio from the recording as well.
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28-07-2023 09:25:26
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