Responses (1)

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  Tom_Ring

  Hi @TJMJ. This Help Center article [here](https://support.ring.com/hc/en-gb/articles/360044324232-How-to-Connect-Your-Ring-Video-Doorbell-2nd-generation-directly-to-a-low-voltage-transformer-without-a-pre-existing-doorbell) has all the correct information on wiring your Ring Video Doorbell Generation 2 directly to a transformer.

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  05-10-2020 09:52:51

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  TJMJ

  Thanks Tom\_Ring - that's the standard install info but how come other Ring community managers are posting info that differs? Should you correct these posts as they are misleading or are you unaware of this information? [https://support.ring.com/hc/en-gb/articles/360045514872-The-difference-between-the-Ring-Video-Doorbell-1st-generation-and-Ring-Video-Doorbell-2nd-generation-](https://support.ring.com/hc/en-gb/articles/360045514872-The-difference-between-the-Ring-Video-Doorbell-1st-generation-and-Ring-Video-Doorbell-2nd-generation-)

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  07-10-2020 06:45:56

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  Chelsea_Ring

  Hi @TJMJ. Chiming in for Tom! What posts in particular have misinformation? Happy to look into this for you if you link me the posts here and give a bit more information! Please note that older posts may have outdated information as we continue to release new products/versions of these products.

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  08-10-2020 05:56:05

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  TJMJ

  Hi Chelsea - apologies I just copied the article link before - here's the community chat. Ring\_Marley seems to clarify with Michael towards the end it's ok with no resistor on Gen 2 standard doorbell - this was only 22-09-20 so assume its relevant info? Sorry to be a pain but you can see why it's confusing! [https://community.ring.com/t5/Video-Doorbells/Using-the-Ring-plug-in-adapter-amp-Ring-wirewound-resistor-with/td-p/47683](https://community.ring.com/t5/Video-Doorbells/Using-the-Ring-plug-in-adapter-amp-Ring-wirewound-resistor-with/td-p/47683)

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  09-10-2020 06:42:07

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  Chelsea_Ring

  @TJMJ Thank you, thank you for referencing that thread! Totally understand that this can be confusing with the names of our Doorbells and how things will change over time. This can definitely be confusing, and I appreciate you being better safe than sorry! After checking the thread, the most recent post is the relevant info so it's safe to use that information as true. :)

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  09-10-2020 07:07:51