Ring Elite poor two way audio

Question

While the Ring Elite is connected via Ethernet cable and the Ring speed test shows 87Mbps download and 12.5Mbps Upload, with a ping of 26ms.  The audio is choppy.  The video is not choppy and streams in real time.  Is there a resolution for the poor audio performance?

Caitlyn_Ring · Answer

Hi @Bfenste1. I'd first recommend checking out [this](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) Help Center Article that covers some different router settings you can adjust to ensure that the audio is working properly. After checking those settings, you can also try power cycling your Elite by disconnecting it from power for at least 1 minute and then reconnecting it to power. Should the poor audio quality persist, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Our support team can take a closer look at your device and account and offer more advanced support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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